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Delivery & Returns
At A Good 12 Inches, we keep things simple. Every item is made to order, packed with care, and shipped straight to you. No overstock, no waste, just quality gear inspired by the music we love. Here’s everything you need to know about delivery, returns, and what to do if something goes ‘offbeat’.
Delivery Information
When will I get my order?
Each piece is made to order — no stacks of pre-printed tees gathering dust here.
Fulfilment usually takes 3–7 days, then it’s shipped out.
Estimated shipping times:
- UK & Europe: 6–8 business days
- USA: 3–4 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
Your gear is produced and shipped from the nearest fulfilment centre to keep things efficient and reduce unnecessary miles. It’s all part of making things sound and look good.
Will I be charged customs for my order?
If you’re ordering from outside the UK, your local customs office might charge duties or taxes. These aren’t included in our prices, so please check locally before ordering.
My order hasn’t arrived. what should I do?
Before dropping us a message, please:
- Check your shipping confirmation email for any typos in the address
- Ask your local post office if they’re holding the parcel
- Have a quick word with your neighbours, it might have landed with them
If your address was correct and the parcel’s still missing, email us at sales@agood12inches.com or message direct on Instagram @a_good_12_inches with your order number.
If the address was incorrect, we can send a replacement, but shipping will be at your own cost.
Orders
How are your products made?
We work with trusted print-on-demand partners who create each order individually. Depending on where you’re based, your items are produced and shipped from the closest facility to get them to you as smoothly as possible.
How do I track my order?
Once your order’s on its way, you’ll get an email with a tracking link.
If you’ve got any questions about where your order’s at, email us a line at sales@agood12inches.com or message direct on Instagram @a_good_12_inches.
I received the wrong or a damaged item. what should I do?
That’s not how we like to roll.
Email us at sales@agood12inches.com or message direct on Instagram @a_good_12_inches within 7 days of receiving your order, and include:
- Photos of the item
- Your order number
- A quick note about what’s gone wrong
We’ll sort it out as soon as possible with a replacement or refund, whatever fits best.
Returns & Refunds
What’s your return policy?
Because everything’s made to order, we don’t offer returns or exchanges.
But if something’s not right, please contact us at sales@agood12inches.com or message direct on Instagram @a_good_12_inches — we’ll always do what we can to help.
Do you offer refunds?
Refunds are available if you’ve received the wrong item or one that’s damaged.
Send us photos of the problem along with your order number, and we’ll get it sorted quickly.
Can I exchange for a different size or colour?
We can’t process exchanges right now, so please check the size guide on each product page before ordering.
If you think your item was mislabelled, let us know within 7 days of delivery with photos and your order number and we’ll send a replacement or issue a refund if that’s the case.